Recently I ordered a Razer Blackwidow Ultimate Stealth edition. A keyboard that just types beyond well. Here is a link to their minisite. http://www.razerzone.com/minisite/blackwidow
Once I ordered the keyboard only took a few days to arrive, sadly when I opened the package I noticed a crack in the keyboard.

I immediately got in touch with Razer Support who, despite a timezone difference limiting our contact moments to once a day, offered me a new one in return if I could RMA it to them.
Unfortunately they wanted me to send the keyboard to Germany. I live in the Netherlands. So I asked them if it was possible to send it to the office in the Netherlands instead.
They answered that they would also accept it if I cut through the cord and sent them a picture of the cord and the serialnumber. With this as proof they would send me a new keyboard.
Cutting through this cord was not fun, but it had to be done since I wanted a keyboard that was fully intact..

After sending the picture they contacted me within a day confirming that they accepted my proof and had initiated an order for a new keyboard.
The keyboard has just arrived and I’m typing this on my excellent new piece of hardware right now.
Thank you, Razer, for your excellent support and quick solution to my problems. Keep going the way you are!





